Shipping & Returns

SHIPPING

At Glamkidz we offer domestic, international and military base shipping, including American Samoa, Guam, Marianas Islands, Puerto Rico, and U.S. Virgin Islands. We do not offer shipping to PO Boxes!

All in-stock orders will be shipped within 1-5 business days.

FREE DOMESTIC (USA) GROUND SHIPPING ON ALL ORDERS OVER $195.00. Orders under $195.00 will have $9.99 shipping charges added.

Standard Ground Delivery (USPS 5-7 Business Days) $9.99

  • Orders shipped via standard ground delivery typically arrive in five (5) to seven (7) business days from shipping date, Monday through Friday (excluding weekends and holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii*.
  • Please allow up to fourteen (14) business days for shipments to military addresses ( A.P.O, A.F.O, etc).
  • Holidays and weekend days are not counted in transit time
  • If you need to receive your shipment by a specific date we recommend choosing either our Rush or Express shipping options.
  • You will receive a shipping confirmation with tracking information via email when your order has been shipped. Standard orders are processed once credit card authorization and verification have been obtained. Your credit card will be charged once your order is shipped.

USPS Priority (2-4 business days once shipped) $12.99*

  • Orders shipped via USPS PRIORITY delivery typically arrive in five (2) to seven (4) business days from shipping date, Monday through Friday (excluding weekends and holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii*.
  • Please allow up to fourteen (14) business days for shipments to military addresses ( A.P.O, A.F.O, etc).
  • Holidays and weekend days are not counted in transit time
  • If you need to receive your shipment by a specific date we recommend choosing either our Rush or Express shipping options.
  • You will receive a shipping confirmation with tracking information via email when your order has been shipped. Standard orders are processed once credit card authorization and verification have been obtained. Your credit card will be charged once your order is shipped.

Express/2nd Day Air (1-2 business days) $39.99* 

  • All 2nd day air orders will ship out the next business day. Some orders will ship via USPS overnight.
  • Orders placed with Express Shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 2 business days, pending credit card authorization and verification.
  • Orders placed with Express Shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 3 business days.
  • Express shipping to Rural Routes and remote locations typically arrive within 3 to 4 business days.
  • Express Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses.

Next Business Day Delivery (inquire at sales@glamkidz.com)

  • Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive on the next business day, pending credit card authorization and verification.
  • Orders placed on weekdays after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 2 business days.
  • Next Business Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses, and certain remote locations.

Shipping to Canada $19.99* (up to 2 lb; 6-10 business days); $29.99* + (3lb and up; 6-10 business days)

International shipping $39.99* (6-15 business days)

Delivery Time (Transit Time)

  • Most items ship within 1-5 business day, (M-F), unless otherwise noted in the item availability field in the product description. (Please note that we usually SHIP the next business day, not DELIVER.)
  • Express orders placed by 1:00 pm ET (M-F)will ship the next business day,unless otherwise noted in the item availability field in the product description.
  • Credit card authorization and address verification must be received prior to processing.
  • Express orders placed by 11:00am ET on Saturday ship the same day, unless otherwise noted in the item availability field in the product description.
  • Express orders placed on Sunday will ship the next business day unless otherwise noted in the item availability field in the product description.
  • Transit time depends on the recipient's location and the method of shipping selected,(please refer to shipping chart below). Only business days are counted in transit time.
  • Please be sure to request the proper shipping method for your needs, particularly if you have ordered an item that does not ship the next business day.

Important:

  • If your order will be below $195  after promotion codes or discounts, there will be $9.99 shipping manually added- no exceptions.
  • If for any reason we don’t have all of the ordered items we will ship only available items. Please allow 1-5 business days for orders to be shipped.
  • Customer is responsible for correct shipping address, once the order has shipped the address can not be changed. 
  • Shipping time does not include Holidays and weekends!
  • If your return brings the total of original purchase below $195.00 there will be $9.99 shipping charge deducted from your credit. 
  • Shipping and handling fees are non-refundable!
  • Customer is responsible for correct shipping address, once the order has shipped the address can not be changed.If you supplied a wrong address and it was delivered to that address you will be responsible for the lost shipment for the full amount. In case the recipient is not available to accept the package and that results to loss of the package the customer is responsible for the full amount. 
  • If the shipment is returned to us, the customer is responsible for all the shipping costs and the cost of the reshipment!
  • Claims of missing packages must be made within 14 days of ordering, claims after that will not be accepted and customer is responsible for the full purchase amount including shipping. 
  • Orders over $300 and non ground shipping can only be shipped to billing address for security reasons, if you need to have it shipped to another address please contact us prior placing an order.
  • Please note - some international shipments may have taxes and tariffs added by customs. Customer is responsible for paying all fees and customs charges that are applied. If package is refused or returned due to unpaid fees, customer is responsible for extra shipping charges as well of entire cost of all goods.
  •  All international shipments will be shipped to the address provided by customer. Tracking will be provided.
  • * Please inquire about shipping cost for extra large orders and international destinations prior to ordering, as shipping cost may change due to taxes and fees.

 

 Glamkidz is NOT responsible for lost, stolen or damaged packages after they have left our warehouse. All items purchased from GlamKidZ.com are at the risk of loss and title for such loss passes to you, the customer, upon our delivery to the carrier. Upon delivery Packages are left either in your mailbox, or can possibly be left on your porch. Should you require insurance, delivery confirmation or a signature required at time of delivery please advise us of your request in the customer notes section of the checkout process.

 

RETURNS

At Glamkidz we want you to be happy with your purchase. If for any reason you are not pleased with your purchase you may return it for a full refund*, exchange or store credit.  All returns must be received by our warehouse within 14 days of receiving your order (If order is delivered on 1st it has to be received by us on the14th).

  • Sales become final 14 days after the order is delivered to recipient -- please do not return items to us later than 14 days after you have received them.
  • Items must arrive at our warehouse within 14 days after the order was delivered to recipient, not be shipped within 14 days.
  • Please allow transit time when returning items. Exceptions to this policy will be at the sole discretion of GlamKidz and will be issued a store credit at the current selling price minus a 25% restocking fee.
  • Sale items are FINAL SALE and will not be accepted for returns/exchanges/store credit.
  • Shipping and Handling fees are non-refundable, both ways.
  • If delivery of a package is refused, rejected, or returned for delivery failure or any reason, we reserve the right to charge your credit card for both outbound and inbound shipping charges as well as any duties, taxes, disbursement fees or additional charges that we incur as a result.
  • Purchases may be returned within 14 days of the date you received the order, (i.e. the delivery date), unused, unwashed, in original packaging (excluding gift packaging) and in original condition with all tags intact, for a complete refund, (excluding shipping charges), with the exception of items listed in the following section. Please see "Gifts" section regarding returns of gifts, which may be returned for store credit only, (issued via email to gift recipient).If an item was purchased as a set, (for example a top and pants), it must be returned as a set. 
  • Returns/exchanges of incomplete sets will not be processed!

 

 *Return Criteria:

  • Items marked as Sale/Clearance/Final Sale are FINAL SALE and will NOT be accepted for return/exchange/store credit!
  • Deal of the Day items may be returned for store credit only. 
  • Special Order Items are considered FINAL SALE and CAN NOT be returned or exchanged. 
  • Pre-order Items may be returned for exchange and/or store credit only.
  • Swimwear, Underwear and Pajamas are FINAL SALE and cannot be returned for hygienic purposes. 
  • Special Occasion/Formal Wear and Holiday Wear is considered final sale and CAN NOT be returned for refund/exchange/store credit!
  • All orders shipped after past 14 days will be non-returnable!
  • Soiled worn and dirty items are not accepted-NO EXCEPTIONS! If we receive damaged returns, customer will not be credited and is responsible for postage to ship it back! For your convenience we inspect all the items prior to shipping for damages and mismatches.
  • No returns will be accepted without RA#. No exceptions! 
  • We are not responsible for lost shipments sent by you, therefore we recommend insuring all your shipments, please note UPS is least expensive and will have free insurance up to $100 value.
  • Store-credit code for all returned items will be emailed to you as soon as your return is processed less the shipping charge (only applies if the return will bring you order below $195).
  • Gift wrap, shipping and handling fees are non-refundable!
  • PLEASE NOTE: We do not process exchanges for items eligible for store credit only.
  • Any returns that we may accept at our discretion that do not meet our Return Criteria will be credited at the item's current sales price plus a 25% restocking fee. Orders shipped with free shipping will have our standard shipping charge subtracted from your purchase refund/store credit upon return to our warehouse.
  • We would like to inform you that some of our children's apparel is quite delicate and may not hold up/suite well with active children. We are unable to accept returns on items that were damaged while worn, damaged in the wash or fell apart after being worn. Please keep this in mind when ordering. For your convenience we have included a detailed description of fabric and care for each piece of clothing on the item page. Please read carefully before ordering.

GIFT RETURNS

Gifts may be returned for store credit to recipient or credit back to purchaser's credit card within 14 days of the date you received the order. (Items must arrive at our warehouse within 14 days, not be shipped within 14 days. Please allow transit time when returning items.) If you would like a store credit please include your email address with the return as this is where your store credit information will be sent. We're sorry, but we cannot process exchanges for gift returns.

Your store credit may be used to purchase anything on our web site. Please see below for information on how to redeem your store credit. Store credit information will be sent via email only -- please be sure that sales@glamkidz.com is in the allowed senders list of your email program. We cannot issue a cash or credit card refund to the gift recipient.

Please complete the Return Merchandise Form included with your shipment and be sure to indicate the email address where you would like store credit information sent in the "Your email Address" field. Without your email address we cannot process your store credit.

EXCHANGES

To ensure availability of the item you would like to exchange for or if time is an issue, it is best to place a new order for the item online and return the original item for credit back to the original form of payment. We're sorry, but we cannot "hold" items in anticipation of a return nor can we "rush" an exchange. If you prefer not to re-order, (with the understanding that requested items may no longer be available when your return is processed), exchanges may be made within 14 days of the date the original order is delivered to the recipient provided we have the desired item(s) in stock. Items must arrive at our warehouse within 14 days after they were received, not be shipped within 14 days. Please allow transit time when returning items.

  • Re-shipping charges will be charged to the payment method on file with the original order in the case of exchanges. (We do not accept checks or money orders -- please do not send checks or money orders with your return.)
  • Exchanges are processed within 14 days of our receipt of the item(s). If the item you have requested in your exchange is no longer available a credit, (or store credit where applicable), will be issued to the original payment method on file and the information will be emailed to the email address on file for the original order.
  • PLEASE NOTE: We do not process exchanges for items eligible for store credit only.

To return/exchange your order, please follow simple steps listed below:
Without the information requested on the form we cannot process your return or exchange.

  • Please request your customer RA# via e-mail sales@glamkidz.com.
  • Pack and seal the return securely. Don't forget to include Merchandise Return Form, so we can process your return/exchange promptly, without delay.
  • Ship via insured Mailer (optional, but highly recommended*). It is always best to send your package back in a manner that is trackable, (UPS, Fed Ex, or Delivery Confirmation). We cannot be responsible for non-receipt of returns that cannot be tracked, nor can we confirm receipt of a return/exchange until it has been processed. 
  • All packages must be prepaid-we can not accept C.O.D. 
  • RA# must appear in the designated area of the return label (included)

 

Returns and/or exchanges are processed within 14 days of the date we receive the item(s). A credit or shipment notification email will be sent to the email address on file at the time the credit or exchange is processed. Returns may only be credited back to the form of payment used to make the original purchase.Please allow 30 days for your credit to appear on your statement (varies by Financial Institution). If you have not received a refund or credit within that time please feel free to contact us at 646.283.0787 or e-mail us at sales@glamkidz.com

Returns/Exchanges should be sent to:

Glamkidz Boutique
Attn: Returns
RA#:____________
6 Bailey Rd
Aberdeen, NJ 07747

 

STORE CREDIT

  • Store credit is valid for 6 months from issue date.
  • Store credits may be redeemed AFTER your return is processed by our Returns Department and you have received an email containing your store credit information.
  • When placing an order with store credit information follow the instructions in the store credit email that you receive. You will be asked for credit card information at checkout, however your credit card will not be charged at that time.
  • Store credit orders are processed manually, and the store credit amount will NOT be reflected in your cart total at checkout. If your purchase is less than or equal to the store credit on file your credit card will not be charged. If your purchase amount exceeds the store credit on file your credit card will be charged only for the difference.

 

DAMAGED,MISSING OR INCORRECT ITEMS

  • We're sorry, but we cannot confirm receipt of a return/exchange until it has been processed. If it has been more than 14 days since your return arrived at our warehouse and your return has not been processed please Contact Us and include your name, order number and tracking details for your return so that we may assist you further.
  • We take great care in packaging your shipment, but occasionally items are damaged in transit or there are flaws not visible to our shipping department. Should you receive an item that is damaged or flawed, please Contact Us immediately so that we may arrange for replacement and return shipping of damaged/flawed items.
  • In spite of our best efforts to fulfill each order perfectly, occasionally human error results in an error in the packing of an order. Should this occur, please contact us immediately at Contact Us so that we may have the opportunity to correct our error in a timely fashion with as little inconvenience as possible to you.

 

***Glamkidz Boutique has a right to inspect all merchandise prior to accepting the merchandise for an exchange or store credit. Glamkidz Boutique has a right to refuse to accept exchange or issue a store credit if the customer does not meet the above stated requirements. Thank you.

 

PRE-ORDERS

All Pre-Orders will ship as soon as they come in, (estimated arrival dates are on the product page). We want you to be happy with your purchase, all pre-orders are returnable for store-credit only. All pre-orders can be cancelled for store-credit only.

GIFT WRAP

  • We will gift wrap items that are same size together, unless notified otherwise in the comments. Large toys can not be wrapped.
  • Please note that every computer might have different resolution as well as the color settings and the items might look slightly different color. If you need to know exact color before purchasing and there no color description on the item page feel free to contact us via email sales@glamkidz.com

LOSS PREVENTION NOTICE

  • In case of the large order that is shipped to a non billing address the purchase will be verified with cardholder’s bank and the cardholder. If we are unable to verify the purchase the order will be either cancelled or shipped to billing address, no exceptions.
  • All disputes will have a $100 fee and will be billed to customers account.
  • Customers, who place an order, receive it and then file for fraudulent charges with their credit-card are committing grand theft and will be reported to authorities. They will also be responsible for the cost of the dispute as well as the cost of recovery.Those customers will lose all their gift-cards, promotions and will not be welcomed back.

CLAIMS OF MISSING OR DAMAGED MERCHANDISE

All claims must be made within 24 hours of receiving your order. Claims of damaged merchandise will not be accepted after 24 hour period. All damaged goods must be shipped back within 2 days of delivery. If the item is washed, worn or final sale item, returns will not be accepted- NO EXCEPTIONS.Please submit all claims in writing to sales@glamkidz.com. All damaged items can be returned for store-credit only.

SALES AND PROMOTIONS

All promotions and store-credits must be applied at the time of the purchase.Not valid on gift-cards. At the time of the promotion only one 1 coupon code can be used, can not be combined with any other offer or coupon and can not be combined with store-credit unless noted otherwise. Promotion is not valid on previous purchases.

Thank you.

Glamkidz Support Team